Within 30 days from the moment of initial account activation, in case of cancellation of shared hosting and VPS services, regardless of the reason for cancellation, a full refund is guaranteed.

• 1

  The consumer has the right to terminate the agreement and receive a refund for any unused services (or services of inadequate quality).

• 2

  Refunds are made only for services ordered for the first time. For example: if you ordered a hosting service, received a refund, and then ordered hosting from us a second time, you will not be able to get a refund for the second order.

• 3

  A refund can only be requested within 30 days after the initial activation of the hosting account or VPS.

• 4

  When paying with VISA and MasterCard, money is refunded to the same card from which the payment was made. After we process the refund, the money appears on the card within 10 (ten) banking days or 14 (fourteen) calendar days. Please note that this payment does not appear in card statements, but simply increases the balance on the card. This type of refund is available only within 30 days after payment.

• 5

  Money is refunded using the same payment details from which the payment for services was made.

• 6

  In case the payment was made by an individual through a savings bank or bank branch, the money can be refunded in one of the following ways:

  • To a PrivatBank card. To receive money on a PrivatBank card, you need to submit a request to tech support specifying the card number and the full name of the recipient.
  • Via the PrivatMoney system. To do this, write a request to tech support and specify your full name, region and city where you want to receive the money, and the mobile phone number to which the password for receiving the money will be sent. You can collect the money under such transfer at any PrivatBank branch; upon receipt, you must have a passport and the password sent to your mobile phone via SMS.
  • To a debit card of any Ukrainian bank. In this case, the user must provide all necessary details for sending money to their card. Namely: recipient name, account number (IBAN), bank MFO (sort code), payment description, card number, and the full name of the cardholder.
  • By another method convenient for both parties.
• 7

  To process a refund for legal entities or sole proprietors (FOP), it is necessary to issue a request and send it to our postal address or electronically with a QES/EDS digital signature via email.

• 8

  Refunds are processed within 10 banking days days from the moment the application is submitted.

• 9

  Refunds are not provided in case of violation of the hosting rules.

• 10

  If a domain was registered at a promotional price during the payment for services, the cost of the domain name will be deducted upon refund.

• 11

  All bonuses and discounts are deducted upon refund.